Many experts said 2011 was going to be the year of the SMB. In my opinion, economic conditions put a huge damper on this and have shifted the year of the SMB one year over to 2012. “Thinking outside the box” for typical SMBs has never been so true. Reaching out to your customer has to be efficient and effective.
Below is an interesting article on how SMBs will invest more money on Social Marketing to acquire and retain more customers.